Frequently Asked Questions
Everything you need to know about your Modway shopping experience.
What is the typical shipping timeframe for Modway furniture?
Most in-stock items ship within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days for standard ground shipping.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery on select large furniture items. This service includes room-of-choice placement, light assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items in their original packaging. Please note that return shipping costs may apply, and items must be in unassembled, like-new condition.
Does Modway furniture come with a warranty?
All Modway products are backed by a 1-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase.
Can I request fabric or finish swatches before purchasing?
To ensure you are happy with your selection, we offer complimentary swatches for most of our upholstery collections. You can request these directly through our product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm for qualifying purchases.